12345), but found that ten of the cloths have black streaks along the outer edges. I have received the item emphasizes that you have something new, it has arrived and you share it with whoever you want, it is present perfect. The problem is compounded by the fact that everything associated with this duplicate shipment is tied to my name and order number. Customer made two orders, both exactly the same item, four minutes apart. So I recently ordered an Xbox One off Amazon. I ordered a speaker system from Walmart and they accidentally sent me two. We received a shipment of thirty red table cloths (invoice No. Both shipped and received. When the package came yesterday, I found two Xboxs in the box. Please credit my account for $321, the cost of my order plus shipping and handling. Let's say you received an Amazon package that’s addressed to a different person, though. At first I thought that I accidentally ordered two, … They'll likely tell you to keep it, or not bother to respond. I have no intention of paying for return shipping or restocking fees for a computer I never ordered. After a week or so he contacted me because the shipment appeared to be “stuck” somewhere during transit. Looking for advice on how this should be handled. I actually got a call from amazon and tried to explain the situation, to no avail tho. I already returned one becasue of their return policy. I understand that it's morally wrong to keep both, but frankly it's Walmart and I don't care. He returns the replacement but amazon mistakenly applies a credit. In that case, you can contact Amazon and offer to return it. If they tell you to ship it back, ask for the postage, plus the postage to return the incorrect item. Just curious because this happened to me as well with the alien box set. I sold an item to a customer in Canada. OR I have received the item I've been waiting for. Customer later messaged to complain the second order wasn’t her fault and she shouldn’t be charged a restocking fee; she even had an Amazon CSR call us directly to make her … Hi, We accidently shipped the wrong item to a customer, but we already sent out the right item out afterwards. The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. Be sure to include any “enclosures” mentioned in the letter. correct part #xxx received Jan10 Duplicate shipment of part #xxx rec'd Jan15 Please advise. I am returning the entire shipment addressed to your attention. e.g. Let's suppose bob sends it back and amazon refunds refund his account minus return shipping. I have just received the item. posted by theora55 at 3:48 PM on February 6, 2006 Duplicate Payment Refund Letter This package contains (1) Instructions & Checklist for Duplicate Payment Refund Letter; and (2) Duplicate Payment Refund Letter; This form is designed to assist you in drafting a letter for when you need to refund a duplicate payment. Received duplicate item, company asking for it back. It will not be necessary to reship the order. What's bob's obligation. So I agreed to cut my losses and send him a replacement, and he would refuse the package if a second one should ever turn up. We receive order confirmation and shipping notification emails for each delivery—and that's just what cybercriminals are counting on. Customer opened return request on let’s say, order #1234. e.g. I received the item an hour ago. After some time, the tracking still hadn’t updated. I received the item is used when emphasizing the time you received it, it is past simple (not past perfect). 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