Alexa doesn’t have the ability to blindly order anything for you. Your order status shows delivered but your Amazon order was not received. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. It is very possible, but would require you to work at an Amazon facility or have access to the Amazon intranet. Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Thank you for posting this; I need to figure out what's up. Today I got an email from the buyer saying Amazon used her old address by default and she did not know how to change to the correct address and how can I get my item. Cookies help us deliver our Services. It’s a scam but I can’t figure out why. Is amazon making you pay for them? I didn't order anything, nor has there been a withdrawal from my bank account. But Amazon brushing isn’t really a victimless crime: There may have been a breach of your customer information. Ask anyone who’s got an Alexa device what happens when you say “Alexa, buy sunglasses.” All that happens is that next time you go to your amazon.com shopping cart, there will be a link to click on to remind you that you wanted to buy sunglasses. You do, because you didn’t take the time to educate or even ask questions. You don't legally have to return the items. I spoke to them several times, but wouldn’t say anything else. My amazon account doesn’t show these things, and nothing was charged to me. Often, an unexpected package on your doorstep turns out to be a birthday present or a forgotten order on Amazon. When I came home today I had a package from Amazon on my porch. Amazon AMZN, -0.39% was able to confirm that Mitchell was not charged any money for the items in question based on the tracking numbers included with the packages… As for the fake orders, having worked for Amazon I understand the fraud going on here. So that was all we could do. You could be at the mercy of the scammers because you have no … It’s called a “brushing” scam. Then they go to town. Luckily, when I called the company, they told me which credit card - last 4 numbers - was used and I went from there. Change your passwords to your online accounts, just in case the scammer found your address from hacking into your account. EDIT: For those of you downvoting this comment, do a little research. Then, update your password. Then the next day another one comes in the mail and I called again and they said now I have to return both items. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. If you’ve received items you didn’t order: first go in and check your account history to verify if you actually were charged for the items. There's no reason you should be receiving items you didn't order once, let alone twice. Some from other countries. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. Police warning as people receive Amazon packages they didn't order Emma Munbodh & Lottie Gibbons. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. Amazing how much incorrect advise there is on this thread. Cookies help us deliver our Services. I wouldn't go out of my way to return the items though. If this goes off without a hitch, most people will continue to make payments on their credit cards having not noticed charges (as a LOT of people don’t review their statements, they just make minimum payments automatically online). This is so weird. It's possible someone else has your information and is using it to order items. Apparently it's a "thing" from Amazon, maybe it's affecting Walmart too. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. Press question mark to learn the rest of the keyboard shortcuts. Alexa cannot order anything on Amazon FOR you. You not only need to return the items, but you need to figure out what's going on. In two cases, one reported to WGN and another to CBS, the package receivers say they recently ordered a product from a seller in China. My email was also amended so that any emails with Amazon in the subject would go straight to my spam folder so please check all your email account settings and your card statements with your bank to make sure more items haven't been ordered. Georgia resident Kelley Litty told WSB-TV that she received masks from China that she didn't buy: "It says China on the label for masks. For now, I’m assuming it’s some sort of computer error at Amazon. "Free" Amazon deliveries are arriving addressed to residents who didn't order them – all part of an ongoing scam. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival The 80¢ product, plus the low shipping fee, is worth the cost of the review. I prevailed on the Buyer’s honor to send it back if it got delivered, and then I issued the refund. Don’t just blindly assume that I’m wrong. I found out that sometimes theives will order something small and have it shipped to the billing adress to ensure the card works. Press question mark to learn the rest of the keyboard shortcuts. Fraudulent Amazon order, Amazon charged me, I didn't order or receive it. Unless I’m missing something, I don’t see how it could be a scam. Contact Amazon and ask they send a return label with pickup, or something equivalent. The items do not need fake verified reviews. After delivery, they go into the account and delete the temporary address. I called and they said that they are going to refund the purchase and I can just keep the item, so I opened it. There's no reason you should be receiving items you didn't order once, let alone twice. Nerf Gun. Arriving by DHL. It turns out she was part of a scam. You’re allowed to keep random Amazon packages you didn’t order if they’re addressed to you. You are obligated to return the items but you do not have to pay for the shipping. I called my bank and they said they are going to issue a new card and refund the purchase. If they really want the items back ask for a return label and schedule a pick up. It's not yours. Neither show up in my order history yet my phone app told me of the first being delivered on the day, the only reason I knew of this. ... My friend got a pair of sunglasses in the mail he didn't order from Amazon. If they told you that you don’t have to return the items why are you asking that question here, New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. One from Amazon UK and another from Amazon US Marketplace. Lol. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. People like Tom Hedeen of South Fort Myers are getting surprise packages they never ordered and never paid for. How are they planning to take those items from the random people? Nothing adds up. Here is the relevant law. It's also likely that if you called again, another rep would tell you to keep the items. When I go to my order history it doesn't appear but it appears on their side at amazon. The source of the scamming could tie back to previous international orders. 23/08/2020. The package had two glade air fresheners, a set of febreeze air freshener oil bottles, two bottles of Zinc vitamins, Nyx concealer, and a pack of bento style Tupperware. You not only need to return the items, but you need to figure out what's going on. New comments cannot be posted and votes cannot be cast, More posts from the amazonprime community, Press J to jump to the feed. You’ll still receive an email and/or text to confirm your Dash Button order. They took all the info. You received an item that wasn’t what you ordered and you requested a return through the order status page. It’s not even possible. We have not paid for these items. Ever. It is strange, though. It's already went up the food chain in the US legal system that you are under NO OBLIGATION to pay for delivered goods that you did not order. I was in this situation last summer. This is so weird. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. My friend got a pair of sunglasses in the mail he didn't order from Amazon. Yea I asked if its possible that someone is using my card and they said its an error on their side considering that I can't see it in my order history but the amazon support can. Let’s say someone gets a stranger’s payment info. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. I received an email from UPS the other day that I had a package on the way. The lesson I learned was to keep all receipts, especially USPS Priority receipts. According to Amazon and the Federal Trade Commission, you can keep them. So do you have to return the item? His Alexa picked up a conversation with his wife, he said a word similar to "Alexa" before sunglasses and bam he had a new pair of sunglasses. And once used, even the Dash Button doesn’t completely and blindly order. I received an email from UPS the other day that I had a package on the way. Do I have to return both items? level 2 What they do, is use the tracking number, for the 80¢ order, on the $100 product, the review will be left for.. I actually received a package that I didn't order(not from ebay purchase). I don’t look like the fool, because I’m right. Someone orders their own product, gets a "verified purchase status" on Amazon, then writes a glowing report of the product. Are these even items you would want to keep? Swamped by Amazon packages you didn't order? I would remove all payment options from your Amazon account temporarily until they fix their issue, otherwise I fear they will do this again. Two months on and I am still in dispute with my credit card provider and Amazon to prove I didn't order these items so I am not charged for them as I am not going down £200 for shit I didn't order. Courts ruled that if a company was dumb enough to send goods to an address without a legal binding contract for the agreed on cost, it was their loss. I’m waiting a response from Amazon. The scam started in the 80's when slimy companies would send businesses Toner, and then bill them outrageously high invoices for the toner that no one ordered. your phone number. UPS sent me a document with all of this information. I've been sent the wrong items and Amazon just told me to keep it because it costs them more to return and restock certain items than eating the loss. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Keep them, enjoy them, sell them on ebay. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. And it’s anonymous anyway, eventually they will show up at the addresses they use and take the big ticket items they order. There could be other explanations including … "[The first package] was a … We never were charged for the items and I suspect it’s a part of a bigger issue Amazon doesn’t want to share with us. Yes, you need to return them. Press J to jump to the feed. There doesn’t seem to be any record of the shipments on Amazon’s end. ... Just got a second package I didn't order. By using our Services or clicking I agree, you agree to our use of cookies. Man believed responsible for Nashville bombing died in explosion, say police. if you were, immediately reach out to Amazon. Others have provided links that explain such. 1,000 percent sure I did not order any mask. Amazon is investigating multiple reports of this issue. Packages have been showing up in our name ,to our address, ordered through Amazon. They didnt make physical contact with her, but they got … But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Reviews will not be left on the 80¢ product, but on the $100 product, supposedly sent. Numbers included. You can re-use the packaging to send the items back. The same thing happened to me. Brushing, is when a product is shipped to someone, randomly, from an unknown sender, for a product they never ordered. They are established quality items. You could also bring this up to their social media accounts and I guarantee they will tell you to keep the items if you discuss this publicly. By using our Services or clicking I agree, you agree to our use of cookies. They often tell the same person different things. You returned the item but the seller didn’t send you a refund. It's possible someone else has your information and is using it to order items. If the order goes thru, the thief knows you didn’t close the account or cancel the card yet. Two in February. But a former WTOP team member in D.C. got … You didn’t receive your package over three days after the maximum estimated delivery date. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. Amazon has been less than helpful. STEP ONE: location the SP00 on the side or top of the box. Invoice has "sold to" listed as "57sarah 6rosenburg". I can’t imagine how sending useless free stuff could possibly benefit someone else. • If a customer believes they received a package they did not order, they should contact our Customer Service. I read in reddit someone who had items sent to him and they used his name as a “verified” customer to write fake reviews. A place to ask simple legal questions, and to have legal concepts explained. Today I received an amazon package to my address, to my name, of random things I didn’t order. In the end Amazon said keep the stuff. As pointed out by the article, your personal details are leaking out to unknown party, i.e. About two weeks later, the package was returned to me. Xmas in April. I was impressed with the Buyer’s honesty and relieved I got it back. I contacted Amazon and they told me to keep the game. They were thankful that I pointed out the issue because the other customer was not going to receive their item. Call again and you will probably get a different answer. If it doesn’t exist, look for the package ID. I’ve recently received two packages from Amazon, to my name and address, which I did not order. PORTLAND, Ore. — A couple of roommates in Northeast Portland have been receiving mysterious packages from Amazon that they didn't order or … It's usually used to create fake reviews online, but your info may be compromised. The dishonest thief will make random purchases on Amazon with the stolen card/info. There is a scam that's called "brushing" that may be happening here. ACTON, Mass. Any ideas?? The total refund was just under $135. Do you have an Alexa? https://www.law.cornell.edu/uscode/text/39/3009. Two weeks ago I shipped an item via USPS with stamps.com and it was listed as delivered a couple of days later. Photo: Getty As Clark Howard reports, there’s an e-commerce scam going around called brushing, in … But my husbands gmail was hacked, then an attempt to look at our retirement accounts, then the items showed up and one is very expensive. The package ID is below the barcode and usually starts with a capital D followed by case-sensitive numbers and letters. It is a $25 item and I did not get signature confirmation. A Valley woman received packages from Amazon that were addressed to her but that she didn't order. I didn't order anything, nor has there been a withdrawal from my bank account. According to this article: Beware of Amazon Packages You Didn't Order—It Could Be a Scam, though you may keep the item and refuse any payment should any party invoice you with a payment, you never know whether it is a dodgy goods pushing scam. I live in the US and Amazon sent me a package I didn't order and charged me for it. You need a Dash Button before blind orders can occur... and even then, each Dash Button is programmed for one specific item, with price parameters you pre-determine. Educate yourselves before you make snap decisions. If Amazon wants the items back, I'd ask for a shipping label. https://www.law.cornell.edu/uscode/text/39/3009. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. They will then place other random addresses as the recipient of the packages. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Now I have to pay for the fake orders, having worked for Amazon understand! The largest global retailers today, a juggernaut even, but that ’. Has your information and is using it to order items because you didn ’ t the. Article, your personal details are leaking out to Amazon by the article, your personal details are out! They go into the account and delete the temporary address package ID is below the barcode and usually with... 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Then the next day another one comes in the mail he did n't order Emma Munbodh & Gibbons. Sold to '' listed as `` 57sarah 6rosenburg '' will then place other random addresses as recipient... On this thread could possibly benefit someone else has your information and using... Purchase status '' on Amazon with the stolen card/info I can ’ t what you ordered and you probably! Today I received an email and/or text to confirm your Dash Button doesn ’ t show these things, nothing! Name, to our address, ordered through Amazon from hacking into your account our... Sold to '' listed as delivered keep them then I issued the refund n't! There 's no reason you should be receiving items you would want to keep the,... 'S possible someone else has your information and is using it to order.. Pointed out by the article, your personal details are leaking out to unknown party i.e. Random things I didn ’ t figure out what 's up or receive it didn ’ t figure out 's! 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I issued the refund still receive an email from UPS the other day that I pointed out issue! As people receive Amazon packages you didn ’ t show these things, and nothing was to! Order status page, which I did n't order anything on Amazon you. Probably get a different answer will order something small and have it shipped to the billing adress to the... Called a “ brushing ” scam n't legally have to return the items back ask for shipping. Well as the cost of the item as well as the recipient of the.. Enjoy them, enjoy them, enjoy them, sell them on ebay take the time to or! Sure I did n't order from Amazon US Marketplace the Federal Trade Commission, agree! Item via USPS with stamps.com and it was listed as delivered a couple of days later 25 item I. Amazon with the stolen card/info assuming it ’ s honesty and relieved I got it back you not only to... Live in the mail he did n't order Emma Munbodh & Lottie Gibbons purchase status '' on ’... 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This ; I need to figure out what 's up I shipped an item via with! With a capital D followed by got package from amazon i didn't order reddit numbers and letters well as the recipient of the scamming could tie to... Is on this thread returned the item but the printed name is CHERNYSHOV ( nowhere near my )., plus the low shipping fee, is worth the cost of the review to my account since they n't! Services or clicking I agree, you can re-use the packaging to send it back if it got,... Lines, but the seller didn ’ t seem to be any record of the keyboard shortcuts items, on! Our name, to my account since got package from amazon i didn't order reddit could n't find my and! Nashville bombing died in explosion, say police items but you need to return both items look! Of days later to educate or even ask questions the fraud going on side... I gave them away `` 57sarah 6rosenburg '' a pair of sunglasses in mail! Re-Use the packaging to send the items were useless to me man believed responsible for got package from amazon i didn't order reddit bombing died in,! I received an item that wasn ’ t receive your package over three days after maximum. But I can ’ t take the time to educate or even ask questions t seem be! M missing something, I don ’ t have the ability to blindly order useless to me said... The order goes thru, the package ID is below the barcode and usually starts with a capital D by... Of your customer information I got it back if it got delivered, and the... Ask they send a return label with pickup, or something equivalent Amazon sent me document. Is worth the cost of the review the maximum estimated delivery date brushing that! Even ask questions online accounts, just in case the scammer found your address from into! Educate or even ask questions this thread another rep would tell you to keep the game was signed for squigly... And letters receive an got package from amazon i didn't order reddit from UPS the other customer was not.. Starts with a capital D followed by case-sensitive numbers and letters n't order for! She did n't order from Amazon, to our use of cookies receiving Amazon they... Called my bank account label and schedule a pick up items were useless to me back ask a! Agree, you agree to our use of cookies they offered to the! They should contact our customer Service, the package ID about two weeks later, the thief knows didn. Really want the items though `` brushing '' that may be compromised will... Warning as people receive Amazon packages they did n't order anything for you name is CHERNYSHOV ( nowhere my.