July 14, 2010 Updated: July 14, 2010 11:13 p.m. Facebook Twitter Email. iIf you buy goods that are faulty or don't work as they should, you are entitled to ask for them to be repaired, replaced, or, where neither is possible, you can ask for a price reduction or refund. If your mutual agreement required them to perform the service "to your (subjective) satisfaction" (never a great deal to make if the standard of performance is unreasonable), and they tried but couldn't do it, then they might owe you a refund, based upon that mutual understanding. Businesses don’t have to give you a refund if you: change your mind; buy the wrong size; buy the wrong colour. Under this act, you have a right to know what information companies hold about you and to ask an organisation not to hold or use information about you that causes ‘substantial unwarranted damage or distress’. Repairs. Warranties, extended warranties and contracts. There are some shops that do this, though they usually say at the point of sale that if you have to return it you will only receive a credit note or an exchange. Shops will often tell you they will only give a refund on production of proof of purchase. Lv 7. A receipt - always keep your receipt and take it with you. Store refuses to give shopper a written receipt, possibly violating law: Money Matters. If the shop goes bust before your order is delivered, for example, you are entitled to make a claim against the credit card provider. The food was nowhere as good as you would expect from a Michelin-starred chef and the cost was absolutely not justified. But what can you do if they refuse to give you a refund? Check when you have to offer refunds and accept returns. Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. You can choose whether to have your item repaired or replaced. But before you can ask for a refund, you must give the shop a chance to either repair or replace your item. Disliking a style, color, type, or anything else about the item you purchased is not the fault of the merchant and the merchant generally cannot be held responsible. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. By … Refunds aren’t always an automatic right. If you’re not sure, you can file a complaint with Consumer Affairs online or call (800) 242-5846. Updated Jan 11, 2019; Posted Jun 10, 2016 . The exception would be if the product was defective when, under the Sale of Goods Act (UK Law), you have the right to reject it and have your money back. If you find a fault with something within 6 months of buying it, it's assumed the fault was there when you bought it. 2. Replace or provide a refund on major defects at the customer’s option. To begin the chargeback process, you'll usually contact your bank. But the shop can refuse your choice if the other option is cheaper. When you can get a refund. A store does not have to give you a cash refund. Here is an example of how you might say no to a customer who is asking for a refund that you cannot give them: Hi Sheila, I’m very sorry that you were unhappy with our product. Passenger rights advocates are encouraging Canadians to refuse travel vouchers for cancelled flights, warning that consumers are entitled to refunds by law in Canada-- a rule they say is not enforced. But all shops usually require a few key things. Some businesses still offer refunds in these situations. Unfortunately, our return policy allows for all merchandise to be returned up to 90 days after purchase, in like-new condition. If a shop refuses to give a refund or a credit note on an item that isn't faulty, they are perfectly within their rights. Check the terms and conditions and the returns policy on the trader's website. I recently called a merchant for help resolving an issue with a purchase I made. They must refund you if the item is faulty. The answer to all these questions is no. 1 decade ago. Neil. unless products are faulty you have no rights to get a refund from a shop even if you still have the receipt and the tags are still on - obviously if on the back of the receipt is says they do give full refunds even if products aren't faulty and then they refuse then you can complain and expect you're money. When you shop online, you have the same rights as when you buy in a shop. Whether you can receive a refund is dependent on the retailer's return and refund policies. Whether you can receive a refund is dependent on the retailer's return and refund policies. If you didn’t receive the goods you ordered or you feel otherwise wronged by the transaction, a chargeback gives you a refund when the retailer won’t. Comments. If you purchased the item through Amazon, and it’s damaged or defective in some way, head to the site’s Online Return Center. Regardless of lapsed warranties, ACL's consumer guarantees require a product to be of "acceptable quality" throughout its reasonable life. If it is a minor failure you cannot immediately reject the goods and demand a refund; you must give the supplier a chance to fix the problem. can shops refuse to give you a refund when you have the receipt? This is called a chargeback. 1 0. This is their choice and not a legal requirement. The other party can choose to agree to change the contract and allow you to return the product or it can choose to allow you to exchange the item but you have no right to return it for a refund. Therefore, you can refuse to offer that information. They can't get into any criminal trouble for not giving you the cash back but it's just bad for their business. Sometimes they have ways to initiate the chargeback online. Faulty items. GYMS AND HEALTH CLUBS You have described an interesting problem. Consumers often purchase goods that, for one reason or another, may be unsatisfactory. Depending on a retailer’s returns policy some will only exchange or give you a credit note, while others will give you a refund. Don’t be mislead into thinking this must be a till receipt. You’re right to mention the Data Protection Act (DPA). Tags: #customer service #Legal #manufacturing #refund. If you’re buying a gift for someone else, ask for a gift receipt so that they can … Since your item shows signs of heavy use, we will not be able to refund you. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. 1st Feb 2017. However, they must post a post a notice of their policies in detail, otherwise they are leaving themselves open to a small claims law suit by you. If you paid via credit card, you can force a refund if it's legitimate. Is there a way to get the restaurant to give us a refund, at least partial? You can, at your discretion replace it or provide a refund if you are unable or unwilling to repair it. You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. Can you legally refuse to offer a refund? Anonymous. However, some retailers will do so in the interests of good customer service, so it's worth asking. There is no law that requires a merchant to refund money, and refunds may be restricted to store refund policies, unless the product you purchased not fit for the purpose of which it was intended. Check reviews online so you can shop with trusted stores. By Claudette Yazbek . Ask Wendy: When can a supplier refuse to give you a refund or replacement? Wyoming: There's no right to cancel contracts or purchase agreements. 1 decade ago. Facebook Share. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind; you misused the product or service in a way that contributed to the problem; you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted; a problem with a service was completely outside of the business’ control. The short answer is depends upon the agreement between you. 0 0. 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